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Terms and Conditions
Effective Date: 1st August 2025
Welcome to Poshana!
Please read these Terms and Conditions carefully before using our website.
1. Acceptance of TermsBy accessing or using our website, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our site.
2. Use of Website
- You must be at least 18 years old to place orders or use the website.
- You agree to provide accurate, current, and complete information during the registration and ordering process.
- You are responsible for maintaining the confidentiality of your account credentials.
3. Orders and Payments
- Orders are subject to availability and confirmation.
- Prices are listed in Indian Rupees and are inclusive/exclusive of applicable taxes.
- Payment must be completed through the available payment methods at checkout.
- We reserve the right to refuse or cancel any order in case of suspected fraudulent activity.
4. Cancellation & Refunds
- Refer to our Refund & Cancellation Policy for detailed terms.
- Cancellations initiated within the stipulated time may be eligible for refunds.
5. Delivery & Shipping
- Delivery is subject to availability and delivery area coverage.
- Delivery time is approximately 30 minutes, subject to traffic and other conditions.
- Delivery is free or charged based on location and promotions.
6. Intellectual Property
- All content, logos, images, and trademarks on the website are the property of [Your Cloud Kitchen Name] or respective licensors.
- Unauthorized use of content is prohibited.
7. Privacy Policy
- Your use of the website is also governed by our Privacy Policy, detailing how we collect, use, and protect your data.
8. Limitation of Liability
- We are not responsible for any damages resulting from the use or inability to use the website, including delays or errors.
9. Modifications to Terms
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
10. Governing Law
- These Terms shall be governed by and construed in accordance with Indian laws.
11. Contact Us
- For any questions or concerns regarding these Terms, please contact with us.
Return and Refund Policy
1. Cancellation Policy:
- Customers can cancel their orders within 10 minutes of placing them through our app or website.
- Cancellations made after this period may not be eligible for a refund.
- To cancel an order, please contact our customer support team or use the cancellation feature on the app/website.
- Cancellations are subject to order status; if the order has already been prepared or dispatched, cancellation may not be possible.
2. Refund Policy:
- Refunds will be processed in case of order cancellation by the customer within the stipulated time or if the order is canceled due to reasons attributable to us (e.g., item unavailability, errors).
- Refunds will be credited to the original payment method within 7-10 business days.
- In case of payment failure or disputes, customers are advised to contact our support team for resolution.
3. Non-refundable Cases:
- No refunds will be issued for orders consumed or partially consumed.
- Refunds will not be provided for issues related to taste preferences or personal mistakes in ordering.
4. Damaged or Incorrect Orders:
- Customers are requested to inspect the order upon receipt.
- If the order is incorrect, damaged, or incomplete, please contact us within 2 hours of delivery for resolution.
- We may ask for photographic evidence of the issue.
5. Contact Support:
- For cancellations, refunds, or assistance, contact our customer support via email, phone, or through the app/website.
6. Amendments:
- We reserve the right to modify this policy at any time without prior notice.
Delivery and Shipping Policy
1. Delivery Areas:
- We deliver our delicious food within designated zones in Ahmedabad, India. Please check our app/website to confirm if your delivery address is eligible.
2. Delivery Partners & Self-Delivery:
- We partner with logistic providers Porter, Swiggy, and Zomato for timely deliveries.
- We also offer self-delivery options in select areas for faster service.
3. Delivery Time & Turnaround Time (TAT):
- Our estimated delivery time (TAT) is approximately 30 minutes from the time of order confirmation.
- Actual delivery times may vary depending on location, traffic conditions, and logistics partner availability.
- We strive to ensure all orders are delivered within the specified TAT, but delays may occur due to unforeseen circumstances.
4. Order Tracking:
- Customers will receive live tracking updates via our app or the delivery partner’s platform.
5. Delivery Charges:
- Delivery charges may vary based on location and delivery method.
- Some promotional offers may include free delivery.
6. Customer Responsibilities:
- Please ensure someone is available at the delivery address to receive the order.
- In case of absence, the delivery partner may attempt redelivery or contact the customer.
7. Missing or Damaged Orders:
- If the order is lost, damaged, or incorrect, please contact customer support within 2 hours of delivery for assistance.
8. Delivery Restrictions:
- We reserve the right to refuse delivery to locations outside our serviceable area or in case of safety concerns.
9. Amendments to Delivery Policy:
- We reserve the right to update or modify this policy at any time without prior notice.
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